SUCCESS FACTORS FOR SERVICE INNOVATION THE DJKI OF COPYRIGHT ONLINE RECORDING SYSTEM
The Directorate General of Intellectual Property Rights o f the Republic of Indonesia Ministry of Law and Human Rights in 2018 received an award for IPR protection by conducting service renewals, such as the system of recording copyright online with cryptographic techniques. The innovation won first place in the public service innovation award by KemenPANRB. The award was received because the Online Copyright Recording System with Cryptography Technology was assessed to facilitate the public when registering copyrights within one day digitally and autoapprove. The impact o f these technological innovations, IPR protection services in Indonesia in 2018 increased requests. The success o f public services in the Director-General o f Intellectual Property Rights is exemplary. Therefore in this study, we want to know the success factors in developing a system of online copyright recording at the Directorate General o f Intellectual Property (DJKI),and it can apply in public services elsewhere. This research isqualitative research by conducting interviews related to the dimensions o f support, capacity, and value, policy, institutions, and planning. Based on the results of the study, the success factor that most supports the success of
public service innovation is the online recording system of copyright is support in infrastructure, budget, and human resources, besides the role of the Director-General of IPR that consistently provides E-Government development policies and regulations in the implementation of the public.